Return & Refund Policy


Thanks for purchasing our products at www.kulchakernel.com operated by The Kulcha Kernel.

Non-Perishable items :-

  1. In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase.
  2. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
  3. If the product is damaged,tampered with or used in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
  4. If anything is unclear or you have more questions feel free to contact our customer support team.
  5. Shipping costs to be incurred during the return and exchange process will be the responsibility of the buyer if the item isn't faulty on arrival. We implore all our customers to pay attention to measurements and sizes and be sure to consult with us for clarity where need be.

Perishable Items :-

  1. items that expire sooner than 1 month from the date of the purchase are not eligible for a refund.

  2. For any other items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must unopened and in its original condition. Contact our customer services department to get a free shipping label.

  3. If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.

  4. If anything is unclear or you have more questions feel free to contact our customer support team.

  5. Shipping costs to be incurred during the return and exchange process will be the responsibility of the buyer if the item isn't faulty on arrival. We implore all our customers to pay attention to measurements and sizes and be sure to consult with us for clarity where need be.